![]() ![]() We called the result the PSO (Problem-Solution-Outcome) model. To figure out how we modelled and responded to clients information, we took a bunch of our coaching and therapy transcripts and self-modelled the way we facilitated. ![]() We checked how the facilitators were responding to the clients answers and we realised two things: (a) they were not attending to the client information in the same way we did and (b) they were not asking questions to invite their client to stay with their desired outcome.Īnd guess what, sooner or later the clients ended up deeply unresourced in a problem state. We checked that the facilitators had asked, And what would you like to have happen and used Clean Language questions. We wondered, What on earth is going on here We told them to develop a desired outcome. Thank you Doris 1996 - We first presented our ideas on Problem, Solution, Outcome Thinking in Organisations during business trainings (without any Clean Language).ĭuring a small-group activity we noticed several particpants in the client role were in tears or visibly upset. #PROMODEL CRACK PRO#It was fascinating to look back at the journey we have taken.įollowing is the history of the evolution of the Problem-Remedy-Outcome ( PRO ) model with explanatory diagrams created at the time. Im looking forward to InsideClean already). ![]() Im on my nth iteration of learning P.R.O. Between them Penny and James have published over 200 articles and blogs freely available on their website: .uk. ![]()
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